1. If you are not satisfied with the goods purchased from us, please send them back to us in the original NEW-condition with a detailed defect- / return reason description.

If it is a smartphone, please remove your SIM card.

Please do NOT use Hermes / DPD for dispatch, only DHL!

Lintels, breakage, liquid damage, etc. – are excluded from the exchange.


2. Below is a link for a free return slip: please enter your return address and email. You will receive a return slip in PDF format, please print it out.

For Germany:
For Austria:

Alternatively, you can frank the return yourself (as a package for € 4.99):

In this case we will reimburse the return shipping costs.


3. The processing of your return can take about 3 – 5 working days after receipt of the goods.

We hope to see you again soon as our customer.